Privacy Policy — bet969 Pakistan Gaming Platform

1 Introduction

bet969 is an online gaming and entertainment platform serving Pakistani players. This Privacy Policy explains what personal data we collect from you, why we collect it, how we use it, who we may share it with and how long we keep it. It also sets out your rights in relation to your personal data.

This Policy applies to all players who register an account on bet969, visit the platform through a mobile browser or interact with any bet969 service. It covers data collected through account registration, deposits and withdrawals in PKR, gameplay activity, customer support interactions and use of the platform's features including sports betting, live casino, bingo, fish games and the VIP programme.

By creating an account on bet969, you acknowledge that you have read this Privacy Policy and consent to the collection and use of your personal data as described. If you do not agree, please do not register or continue using the platform.

2 Data We Collect

The personal data we collect falls into a few clear categories depending on how you interact with bet969.

Registration Data

When you create an account, we collect the information you provide directly:

Full name as it appears on your identity documents.
Date of birth — used to verify that you are 18 years of age or older.
Email address — used for account communication and login.
Mobile number — used for account verification and payment method linking.
Password — stored in encrypted form; bet969 staff cannot view your password.

Verification Data

When account verification is required — typically before processing a withdrawal — we may collect copies of identity documents such as a CNIC (Computerised National Identity Card) or other government-issued ID. This data is used solely for identity verification purposes and is handled with strict access controls.

Transaction Data

We record information about all deposits and withdrawals on your account, including the amount in PKR, the payment method used (JazzCash, Easypaisa, Raast, bank transfer or other mobile wallets), the date and time of the transaction, and the transaction reference number. We do not store full payment credentials such as complete JazzCash account PINs.

Activity Data

As you use the bet969 platform, we record activity data including bets placed on cricket, PSL, T20 matches, football, esports and casino games; games played in the bingo and fish games sections; VIP points earned; bonuses claimed; and session duration and frequency. This data is used for account management, fraud prevention and to improve the platform.

Technical Data

When you access bet969 through your mobile browser, we automatically collect certain technical information: your IP address, device type, browser type and version, operating system, and the pages you visit. This information helps us ensure the platform performs well across different devices and connection types commonly used in Pakistan.

Support Data

When you contact the bet969 support team, we keep a record of the conversation including your account details, the issue raised and the resolution. This helps us provide consistent service and track recurring issues .

3 How We Use Your Data

bet969 uses the personal data we collect for specific, legitimate purposes. We do not use your data for anything beyond what is necessary to operate the platform and provide you with a safe, fair gaming experience.

Account management: Creating and maintaining your bet969 account, verifying your identity and age, and processing login requests.
Payment processing: Handling PKR deposits and withdrawals through JazzCash, Easypaisa, Raast, bank transfer and other supported mobile wallets.
Fraud prevention and security: Monitoring account activity for unusual patterns, investigating suspected fraud, and protecting the integrity of the platform for all players.
Customer support: Responding to your queries, resolving disputes and processing account requests such as verification, withdrawal reviews and responsible gaming requests.
Platform improvement: Analysing aggregated, anonymised usage data to understand how players interact with the platform and to improve features, performance and the overall experience.
Responsible gaming: Monitoring gameplay patterns to identify signs of problematic gaming behaviour and to support players who use the platform's responsible gaming tools.
Legal compliance: Meeting obligations related to identity verification, record keeping and cooperation with lawful requests from relevant authorities.

bet969 does not use your personal data for automated profiling that produces legal or similarly significant effects on you without your knowledge. Where we use your activity data to personalise your platform experience — such as surfacing cricket betting markets relevant to upcoming PSL matches — this is done to improve your experience on the platform.

4 Legal Basis for Processing

bet969 processes your personal data on one or more of the following legal bases depending on the specific purpose:

Contractual necessity: Processing that is required to fulfil our obligations to you under the Terms and Conditions — including account management, payment processing and customer support.
Consent: Where you have provided specific consent to a particular use of your data, such as receiving promotional communications. You may withdraw consent at any time through your account settings.
Legitimate interests: Where processing is necessary for bet969's legitimate business interests, such as fraud prevention, platform security and improving services — provided these interests are not overridden by your privacy rights.
Legal obligation: Where processing is required to comply with applicable legal requirements, including identity verification, record retention and cooperation with lawful authority requests.

5 Data Sharing

bet969 does not sell your personal data to any third party. We do not share your data with advertisers, data brokers or external marketing agencies. Your personal information is shared only in the following specific circumstances:

Payment Processors

To process your PKR deposits and withdrawals, we share necessary transaction data with our payment partners including JazzCash, Easypaisa, Raast and participating banks. These providers process your payment data under their own privacy and security policies and are required to handle your data securely.

Identity Verification Services

Where account verification is required, we may share your submitted identity documents with a third-party verification service. These providers act on bet969's instructions and are not permitted to use your data for their own purposes.

Fraud Prevention and Security

We may share data with fraud detection services and security providers where necessary to protect the platform and its players. This includes flagging suspicious account behaviour for investigation.

Legal Requirements

If required by a lawful order or legal obligation, bet969 may disclose personal data to relevant authorities. We will only do so to the extent required and will inform you where we are legally permitted to do so.

Business Transfers

In the event of a merger, acquisition or transfer of assets involving bet969, your personal data may be transferred as part of that transaction. You will be notified of any such transfer and any change to the privacy arrangements that govern your data.

6 Payment Data and PKR Transactions

All financial transactions on bet969 are conducted in Pakistani Rupees (PKR). When you make a deposit using JazzCash, Easypaisa, Raast or bank transfer, the transaction is processed through a secure payment gateway. bet969 records the transaction amount, method, timestamp and reference number for account management and dispute resolution purposes.

bet969 does not store your full JazzCash or Easypaisa account PINs or complete bank account credentials. Payment authentication is handled directly by the relevant payment provider's secure systems. If you have questions about how a specific payment provider handles your data, please refer to that provider's own privacy policy.

Payment security note: Never share your JazzCash PIN, Easypaisa account password or banking credentials with anyone — including anyone claiming to be from bet969. Our support team will never ask for your payment PIN.

Payment Method	Data Shared	Stored by bet969
JazzCash	Mobile number, transaction reference	Amount, reference, timestamp
Easypaisa	Mobile number, transaction reference	Amount, reference, timestamp
Raast	Raast ID, transaction reference	Amount, reference, timestamp
Bank Transfer	Bank name, transaction reference	Amount, reference, timestamp
Mobile Wallets	Wallet reference, transaction ID	Amount, reference, timestamp

7 Cookies and Tracking

bet969 uses cookies — small text files stored on your device — to keep the platform working correctly and to improve your experience. Cookies allow the platform to remember your login session, maintain your preferences and understand how different parts of the platform are used.

Types of Cookies Used

Essential cookies: Required for the platform to function. These include session cookies that keep you logged into your account while you are using bet969. The platform cannot operate without these cookies.
Preference cookies: Remember your settings such as language preference and display options so you do not need to set them again on each visit.
Analytics cookies: Help bet969 understand which sections of the platform are most used, how players navigate between pages, and where performance improvements may be needed. This data is aggregated and anonymised.

bet969 does not use advertising cookies or share cookie data with third-party advertising networks. Cookies used on the platform do not track your activity across other websites.

Most browsers allow you to control cookies through their settings. You can configure your browser to reject cookies or to alert you when cookies are being set. Note that disabling essential cookies will affect your ability to stay logged in and use core platform features.

8 Data Retention

bet969 retains personal data only for as long as it is necessary for the purposes for which it was collected, or as required by applicable legal obligations.

Active accounts: Personal data associated with an active bet969 account is retained for the lifetime of the account plus a defined period after account closure.
Transaction records: PKR transaction records including deposit and withdrawal history are retained for a minimum period to comply with financial record-keeping requirements.
Verification documents: Identity documents submitted during account verification are retained for the period required by applicable identity verification obligations and then securely deleted.
Support records: Customer support interaction records are retained for a reasonable period to maintain service quality and handle any follow-up queries or disputes.
Closed accounts: When you close your bet969 account, your personal data is retained for a defined period as required for legal compliance before being securely deleted or anonymised.

When personal data is no longer required, it is deleted or anonymised in a secure manner so that it can no longer be associated with you as an individual.

9 Your Rights

As a bet969 player, you have the following rights in relation to the personal data we hold about you. To exercise any of these rights, contact the support team through the platform.

Right to access: You can request a copy of the personal data bet969 holds about you. We will provide this within a reasonable timeframe after verifying your identity.
Right to correction: If any personal data we hold is inaccurate or incomplete, you have the right to request that it be corrected. You can also update many of your account details directly through your account settings.
Right to deletion: In certain circumstances, you may request that your personal data be deleted. This right applies where the data is no longer necessary for the purpose it was collected, or where you withdraw consent and no other legal basis applies. Note that some data must be retained to comply with legal obligations even after an account is closed.
Right to restrict processing: You may request that bet969 restrict the processing of your data in specific circumstances — for example, while a correction request is being reviewed.
Right to object: You may object to processing of your personal data where that processing is based on legitimate interests. We will consider your objection and cease processing unless we have compelling legitimate grounds that override your interests.
Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time through your account settings. Withdrawal of consent does not affect the lawfulness of processing that took place before the withdrawal.

To submit a data rights request, log into your bet969 account and contact support. Please include your registered username. We will verify your identity before processing any data access or deletion request.

10 Security Measures

bet969 takes the security of your personal data seriously. The platform implements technical and organisational measures designed to protect your data against unauthorised access, accidental loss, destruction or disclosure.

All data transmitted between your device and bet969 is encrypted using industry-standard protocols.
Account passwords are stored in encrypted form — plain-text passwords are never stored or visible to bet969 staff.
Access to personal data within bet969 is restricted to staff who need it to perform their role, and is subject to strict access controls.
Payment processing is handled through secure gateways that meet the security requirements of JazzCash, Easypaisa, Raast and banking partners.
Security monitoring systems are in place to detect and respond to unusual access patterns and potential threats.

While bet969 takes every reasonable precaution, no online platform can guarantee absolute security. If you suspect that your account credentials have been compromised, change your password immediately and contact support through the platform without delay.

11 Minors

bet969 is strictly an 18+ platform. We do not knowingly collect personal data from individuals under the age of 18. Account registration requires confirmation that you are 18 or older. If bet969 becomes aware that an account has been registered by a person under 18, that account will be closed immediately and any personal data collected will be deleted in accordance with our data retention policy.

If you believe that a minor has registered on the bet969 platform, please contact support through the platform immediately so the matter can be investigated and resolved promptly.

12 Changes to This Privacy Policy

bet969 may update this Privacy Policy from time to time to reflect changes in how the platform operates, the services offered, or applicable legal requirements. When material changes are made, registered players will be notified through the platform prior to the changes taking effect.

The date of the most recent update is always displayed at the top of this page. Your continued use of bet969 after a policy update constitutes your acceptance of the revised Privacy Policy. If you do not agree with any changes, you should stop using the platform and close your account.

We recommend reviewing this page periodically so you are always aware of how your personal data is being handled.

13 Contact Us

If you have any questions about this Privacy Policy, want to exercise your data rights, or need clarification on how bet969 handles your personal information, the support team is available through the platform around the clock.

Our support email address is displayed in the footer of every page on bet969.pro. When contacting us about a data matter, please include your registered account username so we can verify your identity and assist you efficiently.

For account closure, self-exclusion or responsible gaming queries, please visit the Responsible Gaming page for dedicated tools and guidance.

Reminder: bet969 support staff will never ask for your JazzCash PIN, Easypaisa password, CNIC number over chat, or any full payment credentials. If someone claiming to be from bet969 asks for these details, do not share them and report the contact immediately.